DORYNTHALEX Money Back Guarantee Policy

At DORYNTHALEX, we strive to ensure your complete satisfaction with every purchase. Our Money Back Guarantee policy is designed to provide peace of mind and assure you of the quality and reliability of our products and services.

Eligibility for Refund

• Purchases must be made directly from DORYNTHALEX. Items bought from third-party retailers are not eligible under this policy.
• Refund requests must be made within 30 days of the purchase date.
• Products must be in their original condition, including packaging, labels, and all included components.

Non-Refundable Items

• Gift cards and vouchers are non-refundable.
• Sale or promotional items are not eligible for a refund unless specified.
• Any service-based products once delivered or executed.

Refund Process

1. Contact our customer service team at support@dorynthalex.com to initiate the refund process.
2. Provide your order number and a brief explanation of your refund request.
3. Once your request is approved, you will receive an RMA (Return Merchandise Authorization) number with instructions for returning the product.
4. After receiving and inspecting the returned item, refunds will be processed to your original payment method within 7-10 business days.

Shipping Costs

Original shipping charges are non-refundable. The customer is responsible for return shipping costs unless the return is due to an error on our part, such as a defective product or incorrect item received.

Additional Information

DORYNTHALEX reserves the right to amend or update this policy at any time. For the most current version, please visit our website or contact our support team. Your satisfaction is our priority, and we are committed to resolving any issues promptly and efficiently.

Thank you for choosing DORYNTHALEX. We appreciate your trust and look forward to serving your needs.